Himanshu Joshi. Perception and Adoption of Customer Service Chatbots among Millennials: An Empirical Validation in the Indian Context. In Francisco José DomÃnguez-Mayo, Massimo Marchiori, Joaquim Filipe, editors, Proceedings of the 17th International Conference on Web Information Systems and Technologies, WEBIST 2021, October 26-28, 2021. pages 197-208, SCITEPRESS, 2021. [doi]
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