Poornima Joshi, Azin Akbari, Richard Berntsson-Svensson. Impact of usability on process lead-time in information systems: A case study. Journal of Systems and Software, 148:148-169, 2019. [doi]
@article{JoshiAS19,
title = {Impact of usability on process lead-time in information systems: A case study},
author = {Poornima Joshi and Azin Akbari and Richard Berntsson-Svensson},
year = {2019},
doi = {10.1016/j.jss.2018.11.002},
url = {https://doi.org/10.1016/j.jss.2018.11.002},
researchr = {https://researchr.org/publication/JoshiAS19},
cites = {0},
citedby = {0},
journal = {Journal of Systems and Software},
volume = {148},
pages = {148-169},
}