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Online scheduling policies for multiclass call centers with impatient customers

Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery. Online scheduling policies for multiclass call centers with impatient customers. European Journal of Operational Research, 207(1):258-268, 2010. [doi]

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Oualid Jouini

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Auke Pot

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Ger Koole

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Yves Dallery

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