Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery. Online scheduling policies for multiclass call centers with impatient customers. European Journal of Operational Research, 207(1):258-268, 2010. [doi]
@article{JouiniPKD10,
title = {Online scheduling policies for multiclass call centers with impatient customers},
author = {Oualid Jouini and Auke Pot and Ger Koole and Yves Dallery},
year = {2010},
doi = {10.1016/j.ejor.2010.02.036},
url = {http://dx.doi.org/10.1016/j.ejor.2010.02.036},
researchr = {https://researchr.org/publication/JouiniPKD10},
cites = {0},
citedby = {0},
journal = {European Journal of Operational Research},
volume = {207},
number = {1},
pages = {258-268},
}