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Assessing the User Experience of Airlines Web Sites In Malaysia Based on Customer-Centered Design

Syahrul Nizam Junaini, Andy Yee Wee. Assessing the User Experience of Airlines Web Sites In Malaysia Based on Customer-Centered Design. In Gabriele Kotsis, David Taniar, Stéphane Bressan, Ismail Khalil Ibrahim, Salimah Mokhtar, editors, iiWAS 2005 - The Seventh International Conference on Information Integrationand Web-based Applications Services, 19-21 September 2005, Kuala Lumpur, Malaysia. Volume 196 of books@ocg.at, pages 467-478, Austrian Computer Society, 2005.

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