Classifying Customer Complaints of a Large Fixed Broadband Service Provider using Machine Learning

Venicius Gonçalves Da Rocha Junior, Adita Kulkarni, Antônio A. de A. Rocha. Classifying Customer Complaints of a Large Fixed Broadband Service Provider using Machine Learning. In International Wireless Communications and Mobile Computing, IWCMC 2023, Marrakesh, Morocco, June 19-23, 2023. pages 1334-1339, IEEE, 2023. [doi]

@inproceedings{JuniorKR23,
  title = {Classifying Customer Complaints of a Large Fixed Broadband Service Provider using Machine Learning},
  author = {Venicius Gonçalves Da Rocha Junior and Adita Kulkarni and Antônio A. de A. Rocha},
  year = {2023},
  doi = {10.1109/IWCMC58020.2023.10182843},
  url = {https://doi.org/10.1109/IWCMC58020.2023.10182843},
  researchr = {https://researchr.org/publication/JuniorKR23},
  cites = {0},
  citedby = {0},
  pages = {1334-1339},
  booktitle = {International Wireless Communications and Mobile Computing, IWCMC 2023, Marrakesh, Morocco, June 19-23, 2023},
  publisher = {IEEE},
  isbn = {979-8-3503-3339-8},
}