Alvaro Luiz Neuenfeldt Júnior, Julio Cezar Mairesse Siluk, Marlon Soliman, Elpídio Oscar Benitez Nara, Liane Mahlmann Kipper. Hierarchy the sectorial performance indicators for Brazilian franchises. Business Proc. Manag. Journal, 21(1):190-204, 2015. [doi]
Abstract is missing.