Kees Kaan, Hajo A. Reijers, Peter van der Molen. Introducing Case Management: Opening Workflow Management s Black Box. In Schahram Dustdar, José Luiz Fiadeiro, Amit P. Sheth, editors, Business Process Management, 4th International Conference, BPM 2006, Vienna, Austria, September 5-7, 2006, Proceedings. Volume 4102 of Lecture Notes in Computer Science, pages 358-367, Springer, 2006. [doi]
Abstract is missing.