Self-Supervised Contrastive Learning for Efficient User Satisfaction Prediction in Conversational Agents

Mohammad Kachuee, Hao Yuan, Young-Bum Kim, Sungjin Lee. Self-Supervised Contrastive Learning for Efficient User Satisfaction Prediction in Conversational Agents. In Kristina Toutanova, Anna Rumshisky, Luke Zettlemoyer, Dilek Hakkani-Tür, Iz Beltagy, Steven Bethard, Ryan Cotterell, Tanmoy Chakraborty 0002, Yichao Zhou, editors, Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, NAACL-HLT 2021, Online, June 6-11, 2021. pages 4053-4064, Association for Computational Linguistics, 2021. [doi]

Abstract

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