Tohid Kachwala, Dinesh Panchal, Pradeep Pai. Critical factors of service quality in higher education services and their impact on overall service quality, student satisfaction and student loyalty. Int. J. Knowledge Learning, 16(3):290-315, 2023. [doi]
@article{KachwalaPP23,
title = {Critical factors of service quality in higher education services and their impact on overall service quality, student satisfaction and student loyalty},
author = {Tohid Kachwala and Dinesh Panchal and Pradeep Pai},
year = {2023},
doi = {10.1504/IJKL.2023.132160},
url = {https://doi.org/10.1504/IJKL.2023.132160},
researchr = {https://researchr.org/publication/KachwalaPP23},
cites = {0},
citedby = {0},
journal = {Int. J. Knowledge Learning},
volume = {16},
number = {3},
pages = {290-315},
}