Johanna Kaipio, Hanna Stenhammar, Susanna Immonen, Lauri Litovuo, Minja Axelsson, Minna Lantto, Pekka Lahdenne. Improving Hospital Services Based on Patient Experience Data: Current Feedback Practices and Future Opportunities. In Adrien Ugon, Daniel Karlsson, Gunnar O. Klein, Anne Moen, editors, Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth - Proceedings of MIE 2018, Medical Informatics Europe, Gothenburg, Sweden, April 24-26, 2018. Volume 247 of Studies in Health Technology and Informatics, pages 266-270, IOS Press, 2018. [doi]
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