Redesigning Computer-Supported Work Processes with Dual Information Systems: The Work Process Benchmarking Service

Timo Käkölä, Kalle I. Koota. Redesigning Computer-Supported Work Processes with Dual Information Systems: The Work Process Benchmarking Service. J. of Management Information Systems, 16(1):87-120, 1999. [doi]

Authors

Timo Käkölä

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Kalle I. Koota

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