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E-Government Services: Comparing Real and Expected User Behavior

A. A. Kalenkova, A. A. Ageev, Irina A. Lomazova, Wil M. P. van der Aalst. E-Government Services: Comparing Real and Expected User Behavior. In Ernest Teniente, Matthias Weidlich, editors, Business Process Management Workshops - BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers. Volume 308 of Lecture Notes in Business Information Processing, pages 484-496, Springer, 2017. [doi]

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A. A. Kalenkova

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A. A. Ageev

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Irina A. Lomazova

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Wil M. P. van der Aalst

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