A. A. Kalenkova, A. A. Ageev, Irina A. Lomazova, Wil M. P. van der Aalst. E-Government Services: Comparing Real and Expected User Behavior. In Ernest Teniente, Matthias Weidlich, editors, Business Process Management Workshops - BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers. Volume 308 of Lecture Notes in Business Information Processing, pages 484-496, Springer, 2017. [doi]
@inproceedings{KalenkovaALA17,
title = {E-Government Services: Comparing Real and Expected User Behavior},
author = {A. A. Kalenkova and A. A. Ageev and Irina A. Lomazova and Wil M. P. van der Aalst},
year = {2017},
doi = {10.1007/978-3-319-74030-0_38},
url = {https://doi.org/10.1007/978-3-319-74030-0_38},
researchr = {https://researchr.org/publication/KalenkovaALA17},
cites = {0},
citedby = {0},
pages = {484-496},
booktitle = {Business Process Management Workshops - BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers},
editor = {Ernest Teniente and Matthias Weidlich},
volume = {308},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-319-74030-0},
}