Anupama Kalyan, Srividya Gopalan, V. Sridhar. Hybrid Context Model Based on Multilevel Situation Theory and Ontology for Contact Centers. In 3rd IEEE Conference on Pervasive Computing and Communications Workshops (PerCom 2005 Workshops), 8-12 March 2005, Kauai Island, HI, USA. pages 3-7, IEEE Computer Society, 2005. [doi]
Abstract is missing.