Eser Kandogan, Eben M. Haber, John H. Bailey, Paul P. Maglio. Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery. In Julie A. Jacko, editor, Human-Computer Interaction. Interacting in Various Application Domains, 13th International Conference, HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Proceedings, Part IV. Volume 5613 of Lecture Notes in Computer Science, pages 504-513, Springer, 2009. [doi]
@inproceedings{KandoganHBM09,
title = {Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery},
author = {Eser Kandogan and Eben M. Haber and John H. Bailey and Paul P. Maglio},
year = {2009},
doi = {10.1007/978-3-642-02583-9_55},
url = {http://dx.doi.org/10.1007/978-3-642-02583-9_55},
tags = {case study},
researchr = {https://researchr.org/publication/KandoganHBM09},
cites = {0},
citedby = {0},
pages = {504-513},
booktitle = {Human-Computer Interaction. Interacting in Various Application Domains, 13th International Conference, HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Proceedings, Part IV},
editor = {Julie A. Jacko},
volume = {5613},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-642-02582-2},
}