Eser Kandogan, Eben M. Haber, John H. Bailey, Paul P. Maglio. Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery. In Julie A. Jacko, editor, Human-Computer Interaction. Interacting in Various Application Domains, 13th International Conference, HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Proceedings, Part IV. Volume 5613 of Lecture Notes in Computer Science, pages 504-513, Springer, 2009. [doi]
Abstract is missing.