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Eser Kandogan, Paul P. Maglio, Eben M. Haber, John H. Bailey. Scripting practices in complex systems management. In Eben M. Haber, Wayne G. Lutters, Wendy T. Lucas, Jhilmil Jain, Kirstie Hawkey, editors, Proceedings of the 3rd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2009, Baltimore, Maryland, USA, November 7-8, 2009. ACM, 2009. [doi]

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