Victor Kaptelinin, Antonio Rizzo, Paul Robertson, Stephanie Rosenbaum. Crafting user experience of self-service technologies: key challenges and potential solutions. In Ron Wakkary, Steve Harrison, Carman Neustaedter, Shaowen Bardzell, Eric Paulos, editors, Companion Publication of the 2014 ACM SIGCHI Conference on Designing Interactive Systems Conference, DIS '14, Vancouver, BC, Canada, June 21-25, 2014. pages 199-202, ACM, 2014. [doi]
Abstract is missing.