Clare-Marie Karat, Jan Blom, John Karat. Designing personalized user experiences for eCommerce: theory, methods, and research. In Gilbert Cockton, Panu Korhonen, editors, Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 1040-1041, ACM, 2003. [doi]
Abstract is missing.