Managing customer information and knowledge with social media in business-to-business companies - researchr publication

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Hannu Kärkkäinen, Jari Juhani Jussila, Johanna Janhonen. Managing customer information and knowledge with social media in business-to-business companies. In Stefanie N. Lindstaedt, Michael Granitzer, editors, I-KNOW 2011, 11th International Conference on Knowledge Management and Knowledge Technologies, Graz, Austria, September 7-9, 2011. pages 17, ACM, 2011. [doi]

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