Mari Anne Karlsson, Matti Kaulio. Do Computers Solve the Problem? Telephone vs. Telefax vs. Computers in Home Shopping Systems in Scandinavia. In Michael J. Smith, Gavriel Salvendy, editors, Human-Computer Interaction: Applications and Case Studies, Proceedings of the Fifth International Conference on Human-Computer Interaction, (HCI International 93), Orlando, Florida, USA, August 8-13, 1993, Volume 1. pages 427-432, Elsevier, 1993.
Abstract is missing.