Examples of the application of the SERVQUAL and fuzzy SERVQUAL methods for the assessment of the quality of financial services in the field of Insurance coverage - as a factor determining the financial efficiency of entities from the Insurance sector

Smetek Karolina, Strzelecka Agnieszka, Zawadzka Danuta. Examples of the application of the SERVQUAL and fuzzy SERVQUAL methods for the assessment of the quality of financial services in the field of Insurance coverage - as a factor determining the financial efficiency of entities from the Insurance sector. In George A. Tsihrintzis, Carlos Toro 0001, Sebastián A. Ríos, Robert J. Howlett, Lakhmi C. Jain, editors, Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 27th International Conference KES-2023, Athens, Greece, 6-8 September 2023. Volume 225 of Procedia Computer Science, pages 4416-4423, Elsevier, 2023. [doi]