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Towards a Method for IT Service Management

Heiko Kattenstroth, David Heise. Towards a Method for IT Service Management. In Paul Johannesson, John Krogstie, Andreas L. Opdahl, editors, The Practice of Enterprise Modeling - 4th IFIP WG 8.1 Working Conference, PoEM 2011 Oslo, Norway, November 2-3, 2011 Proceedings. Volume 92 of Lecture Notes in Business Information Processing, pages 178-192, Springer, 2011. [doi]

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Heiko Kattenstroth

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David Heise

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