Face Value? Customer Views of Appropriate Formats for Embodied Conversational Agents (ECAs) in Online Retailing

Kathy Keeling, Susan Beatty, Peter McGoldrick, Linda A. Macaulay. Face Value? Customer Views of Appropriate Formats for Embodied Conversational Agents (ECAs) in Online Retailing. In HICSS. 2004. [doi]

Abstract

Abstract is missing.