Jeroen Keijzers, Elke den Ouden, Yuan Lu. Understanding consumer perception of technological product failures: an attributional approach. In Dan R. Olsen Jr., Richard B. Arthur, Ken Hinckley, Meredith Ringel Morris, Scott E. Hudson, Saul Greenberg, editors, Proceedings of the 27th International Conference on Human Factors in Computing Systems, CHI 2009, Extended Abstracts Volume, Boston, MA, USA, April 4-9, 2009. pages 4057-4062, ACM, 2009. [doi]
Abstract is missing.