Mark Keith, Raghu Santanam, Rajiv Sinha. Switching Costs, Satisfaction, Loyalty and Willingness to Pay for Office Productivity Software. In 43rd Hawaii International International Conference on Systems Science (HICSS-43 2010), Proceedings, 5-8 January 2010, Koloa, Kauai, HI, USA. pages 1-9, IEEE Computer Society, 2010. [doi]
Abstract is missing.