J. F. Kelley. An empirical methodology for writing user-friendly natural language computer applications. In Raoul N. Smith, Richard W. Pew, Ann Janda, editors, Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1983, Boston, Massachusetts, USA, December 12-15, 1983. pages 193-196, ACM, 1983. [doi]
Abstract is missing.