Leveraging digital backchannels to enhance user experience in electronically mediated communication

Wendy A. Kellogg, Thomas Erickson, Tracee Vetting Wolf, Stephen Levy, Jim Christensen, Jeremy B. Sussman, William E. Bennett. Leveraging digital backchannels to enhance user experience in electronically mediated communication. In Pamela J. Hinds, David Martin, editors, Proceedings of the 2006 ACM Conference on Computer Supported Cooperative Work, CSCW 2006, Banff, Alberta, Canada, November 4-8, 2006. pages 451-454, ACM, 2006. [doi]

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