Sources of Customer Role Learning During Self-Service Technology Encounters - researchr publication authors

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Petranka Kelly, Jennifer Lawlor, Michael Mulvey. Sources of Customer Role Learning During Self-Service Technology Encounters. In Lorenzo Cantoni, Zheng Phil Xiang, editors, Information and Communication Technologies in Tourism 2013, ENTER 3013, Proceedings of the International Conference in Innsbruck, Austria, January 22-25, 2013. pages 326-338, Springer, 2013. [doi]

This author has not been identified. Look up 'Petranka Kelly' in GoogleThis author has not been identified. Look up 'Jennifer Lawlor' in GoogleThis author has not been identified. Look up 'Michael Mulvey' in Google

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