Petranka Kelly, Jennifer Lawlor, Michael Mulvey. Sources of Customer Role Learning During Self-Service Technology Encounters. In Lorenzo Cantoni, Zheng Phil Xiang, editors, Information and Communication Technologies in Tourism 2013, ENTER 3013, Proceedings of the International Conference in Innsbruck, Austria, January 22-25, 2013. pages 326-338, Springer, 2013. [doi]
@inproceedings{KellyLM13,
title = {Sources of Customer Role Learning During Self-Service Technology Encounters},
author = {Petranka Kelly and Jennifer Lawlor and Michael Mulvey},
year = {2013},
doi = {10.1007/978-3-642-36309-2_28},
url = {https://doi.org/10.1007/978-3-642-36309-2_28},
researchr = {https://researchr.org/publication/KellyLM13},
cites = {0},
citedby = {0},
pages = {326-338},
booktitle = {Information and Communication Technologies in Tourism 2013, ENTER 3013, Proceedings of the International Conference in Innsbruck, Austria, January 22-25, 2013},
editor = {Lorenzo Cantoni and Zheng Phil Xiang},
publisher = {Springer},
isbn = {978-3-642-36309-2},
}