Robert Kern, Hans Thies, Cordula Bauer, Gerhard Satzger. Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach. In Florian Daniel, Federico Michele Facca, editors, Current Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Vienna, Austria, July 2010, Revised Selected Papers. Volume 6385 of Lecture Notes in Computer Science, pages 421-424, Springer, 2010. [doi]
@inproceedings{KernTBS10,
title = {Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach},
author = {Robert Kern and Hans Thies and Cordula Bauer and Gerhard Satzger},
year = {2010},
doi = {10.1007/978-3-642-16985-4_39},
url = {http://dx.doi.org/10.1007/978-3-642-16985-4_39},
tags = {rule-based, systematic-approach},
researchr = {https://researchr.org/publication/KernTBS10},
cites = {0},
citedby = {0},
pages = {421-424},
booktitle = {Current Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Vienna, Austria, July 2010, Revised Selected Papers},
editor = {Florian Daniel and Federico Michele Facca},
volume = {6385},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-642-16984-7},
}