Robert Kern, Hans Thies, Cordula Bauer, Gerhard Satzger. Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach. In Florian Daniel, Federico Michele Facca, editors, Current Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Vienna, Austria, July 2010, Revised Selected Papers. Volume 6385 of Lecture Notes in Computer Science, pages 421-424, Springer, 2010. [doi]
Abstract is missing.