Efficient quality management of human-based electronic services leveraging group decision making - researchr publication authors

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Robert Kern, Hans Thies, Gerhard Satzger. Efficient quality management of human-based electronic services leveraging group decision making. In Virpi Kristiina Tuunainen, Matti Rossi, Joe Nandhakumar, editors, 19th European Conference on Information Systems, ECIS 2011, Helsinki, Finland, June 9-11, 2011. pages 112, 2011. [doi]

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