Robert Kern, Christian Zirpins, Sudhir Agarwal. Managing Quality of Human-Based eServices. In George Feuerlicht, Winfried Lamersdorf, editors, Service-Oriented Computing - ICSOC 2008 Workshops, ICSOC 2008 International Workshops, Sydney, Australia, December 1st, 2008, Revised Selected Papers. Volume 5472 of Lecture Notes in Computer Science, pages 304-309, Springer, 2008. [doi]
Abstract is missing.