Martin Kessner, Jo Wood, Richard F. Dillon, Robert L. West. On the reliability of usability testing. In Marilyn M. Tremaine, editor, CHI '01 Extended Abstracts on Human Factors in Computing Systems, CHI Extended Abstracts '01, Seattle, Washington, USA, March 31 - April 5, 2001. pages 97-98, ACM, 2001. [doi]
Abstract is missing.