William J. Kettinger, Choong C. Lee. Zoning-in on information systems service quality: continuous refinement of the SERVQUAL measurement. In Janice I. DeGross, Kuldeep Kumar, editors, Proceedings of the Eighteenth International Conference on Information Systems, December 15-17, 1997, Atlanta, Georgia, USA. pages 197-204, Association for Information Systems, 1997. [doi]
@inproceedings{KettingerL97:0,
title = { Zoning-in on information systems service quality: continuous refinement of the SERVQUAL measurement},
author = {William J. Kettinger and Choong C. Lee},
year = {1997},
doi = {10.1145/353071.353120},
url = {http://doi.acm.org/10.1145/353071.353120},
tags = {refinement, C++},
researchr = {https://researchr.org/publication/KettingerL97%3A0},
cites = {0},
citedby = {0},
pages = {197-204},
booktitle = {Proceedings of the Eighteenth International Conference on Information Systems, December 15-17, 1997, Atlanta, Georgia, USA},
editor = {Janice I. DeGross and Kuldeep Kumar},
publisher = {Association for Information Systems},
}