Petri Kettunen, Mikko Ämmälä, Tanja Sauvola, Susanna Teppola, Jari Partanen, Simo Rontti. Towards Continuous Customer Satisfaction and Experience Management: A Measurement Framework Design Case in Wireless B2B Industry. In Pekka Abrahamsson, Andreas Jedlitschka, Anh Nguyen Duc, Michael Felderer, Sousuke Amasaki, Tommi Mikkonen, editors, Product-Focused Software Process Improvement - 17th International Conference, PROFES 2016, Trondheim, Norway, November 22-24, 2016, Proceedings. Volume 10027 of Lecture Notes in Computer Science, pages 598-608, 2016. [doi]
Abstract is missing.