Silvia Khattak, Michael Fray, Laurence Clift. Call centre employee's reasons for variation in objective productivity during a cognitive ergonomics intervention. In Patrizia Marti, Oronzo Parlangeli, Annamaria Recupero, editors, ECCE 2021: European Conference on Cognitive Ergonomics 2021, Virtual Event / Siena, Italy, 26-29 April, 2021. ACM, 2021. [doi]
Abstract is missing.