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Beyond "One-Size-Fits-All": Understanding the Diversity in How Software Newcomers Discover and Make Use of Help Resources

Kimia Kiani, George Cui, Andrea Bunt, Joanna McGrenere, Parmit K. Chilana. Beyond "One-Size-Fits-All": Understanding the Diversity in How Software Newcomers Discover and Make Use of Help Resources. In Stephen A. Brewster, Geraldine Fitzpatrick, Anna L. Cox, Vassilis Kostakos, editors, Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, Scotland, UK, May 04-09, 2019. pages 340, ACM, 2019. [doi]

Authors

Kimia Kiani

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George Cui

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Andrea Bunt

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Joanna McGrenere

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Parmit K. Chilana

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