Simulation-Based Quantification of Business Impacts Caused by Service Incidents

Axel Kieninger, Florian Berghoff, Hansjörg Fromm, Gerhard Satzger. Simulation-Based Quantification of Business Impacts Caused by Service Incidents. In IESS. pages 170-185, 2013. [doi]

Authors

Axel Kieninger

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Florian Berghoff

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Hansjörg Fromm

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Gerhard Satzger

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