Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers - researchr publication authors

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Axel Kieninger, Detlef Straeten, Steven Orla Kimbrough, Björn Schmitz, Gerhard Satzger. Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers. In 11. Internationale Tagung Wirtschaftsinformatik, Leipzig, Germany, February 27 -- March 1, 2013. pages 64, 2013. [doi]

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