Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements - researchr publication authors

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Axel Kieninger, Gerhard Satzger, Detlef Straeten, Björn Schmitz, Dian Baltadzhiev. Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements. IJSSMET, 3(3):49-64, 2012. [doi]

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