Shinji Kikuchi. Prediction of Workloads in Incident Management Based on Incident Ticket Updating History. In Ioan Raicu, Omer F. Rana, Rajkumar Buyya, editors, 8th IEEE/ACM International Conference on Utility and Cloud Computing, UCC 2015, Limassol, Cyprus, December 7-10, 2015. pages 333-340, IEEE, 2015. [doi]
Abstract is missing.