Seongcheol Kim. The Role of Electronic Commerce in Determining Desirable Customer Relationship Outcomes. In Kurt Bauknecht, Martin Bichler, Birgit Pröll, editors, E-Commerce and Web Technologies, 5th International Conference, EC-Web 2004, Zaragoza, Spain, August 31-September 3, 2004, Proceedings. Volume 3182 of Lecture Notes in Computer Science, pages 348-356, Springer, 2004. [doi]
Abstract is missing.