Yong-Soo Kim. Performance Metrics in IT Operation Outsourcing. In 30th International Computer Measurement Group Conference, December 5-10, 2004, Las Vegas, Nevada, USA, Proceedings. pages 17-24, Computer Measurement Group, 2004.
@inproceedings{Kim04:27,
title = {Performance Metrics in IT Operation Outsourcing},
author = {Yong-Soo Kim},
year = {2004},
researchr = {https://researchr.org/publication/Kim04%3A27},
cites = {0},
citedby = {0},
pages = {17-24},
booktitle = {30th International Computer Measurement Group Conference, December 5-10, 2004, Las Vegas, Nevada, USA, Proceedings},
publisher = {Computer Measurement Group},
}