Impact of Users' Cognitive Responses on User Satisfaction in Online Community: Content Analysis of Online Reviews

Donghyun Kim, Sumali Conlon. Impact of Users' Cognitive Responses on User Satisfaction in Online Community: Content Analysis of Online Reviews. In 19th Americas Conference on Information Systems, AMCIS 2013, Chicago, Illinois, USA, August 15-17, 2013. Association for Information Systems, 2013. [doi]

Abstract

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