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Designing Effective Empathy in AI Agents: An Empirical Study of User-Centric vs. Situation-Centric Approaches between Human and AI Agents

Joohee Kim, Il Im. Designing Effective Empathy in AI Agents: An Empirical Study of User-Centric vs. Situation-Centric Approaches between Human and AI Agents. In Tung X. Bui, editor, 59th Hawaii International Conference on System Sciences, HICSS 2026, Hyatt Regency Maui, Hawaii, USA, January 6-9, 2026. ScholarSpace, 2026. [doi]

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