Bom Soo Kim, Young Dae Kim, Chan Kyou Hwang, Jae-Hyoung Yoo. A Mechanism of KEDB-Centric Fault Management to Optimize the Realization of ITIL Based ITSM. In Shingo Ata, Choong Seon Hong, editors, Managing Next Generation Networks and Services, 10th Asia-Pacific Network Operations and Management Symposium, APNOMS 2007, Sapporo, Japan, October 10-12, 2007, Proceedings. Volume 4773 of Lecture Notes in Computer Science, pages 72-81, Springer, 2007. [doi]
Abstract is missing.