Yun Bae Kim, Chang Hun Lee, Jaebum Kim, Gyutai Kim, Jong Seon Hong. Empirical Analysis for Individual Behavior of Impatient Customers in a Call Center. In Doo-Kwon Baik, editor, Systems Modeling and Simulation: Theory and Applications, Third Asian Simulation Conference, AsiaSim 2004, Jeju Island, Korea, October 4-6, 2004, Revised Selected Papers. Volume 3398 of Lecture Notes in Computer Science, pages 334-342, Springer, 2004. [doi]
Abstract is missing.